I am currently working on a full decoration project, which is very exciting and has its challenges, but this challenge is good as the brief is slightly different for me as I usually am more involved in design for renovation as opposed to complete furnishing of a home.
One of those challenges for me is shopping for furniture in Montreal. I am more used to shopping in a city like London where competition is rife and choice and price point is way more vast than in Montreal. However there are great items to be had and as part of my brief was to furnish a 2400sf space in just a little over a month the heat was on to find the perfect blend of stock pieces that combined with some vintage that would make for a great looking space for what is a great and trusting client.
One store here that offers a nice selection of pieces is Maison Corbeil and I found some super gems there. But on a less than complementary note their customer service is absolutely dreadful.
The sales assistant that helped me was patient and helpful when I was browsing. The company on the other hand have an appauling attitude. I spent quite a bit of money with them but upon receiving a broken chair and a scratched up table in my delivery (not cheap items either) I called to talk to someone about it the receptionist was rude, the person handling the situation was rude. Basically after you have spent the money you are no longer important to them. Shocking. I was told that a replacement could take up to two months. When I explained I couldn't wait that long and could I get a refund for the damaged items, they said no. The consultant that dealt with my purchases was not available in the store on the day I went there, but no other sales assistants would help me. In fact when I was asking one of them about possible alternatives she just said no I can't help you even though the store was empty.
Without going into a long and terrible story I would just like to warn anyone out there who may wander into their store. They sell nice things but the sales assistants are ill mannered and extremely unprofessional and so is the management.
My advice, if you can, look for a different store in which to spend your hard earned cash.
One of those challenges for me is shopping for furniture in Montreal. I am more used to shopping in a city like London where competition is rife and choice and price point is way more vast than in Montreal. However there are great items to be had and as part of my brief was to furnish a 2400sf space in just a little over a month the heat was on to find the perfect blend of stock pieces that combined with some vintage that would make for a great looking space for what is a great and trusting client.
One store here that offers a nice selection of pieces is Maison Corbeil and I found some super gems there. But on a less than complementary note their customer service is absolutely dreadful.
The sales assistant that helped me was patient and helpful when I was browsing. The company on the other hand have an appauling attitude. I spent quite a bit of money with them but upon receiving a broken chair and a scratched up table in my delivery (not cheap items either) I called to talk to someone about it the receptionist was rude, the person handling the situation was rude. Basically after you have spent the money you are no longer important to them. Shocking. I was told that a replacement could take up to two months. When I explained I couldn't wait that long and could I get a refund for the damaged items, they said no. The consultant that dealt with my purchases was not available in the store on the day I went there, but no other sales assistants would help me. In fact when I was asking one of them about possible alternatives she just said no I can't help you even though the store was empty.
Without going into a long and terrible story I would just like to warn anyone out there who may wander into their store. They sell nice things but the sales assistants are ill mannered and extremely unprofessional and so is the management.
My advice, if you can, look for a different store in which to spend your hard earned cash.
Youre so cool! I dont suppose Ive read anything like this before. So nice to find somebody with some original thoughts on this subject. realy thank you for starting this up. this website is something that is needed on the web, someone with a little originality. useful job for bringing something new to the internet!
ReplyDeleteblinds Leicester
I love the rubble/stone wall inside the house. It really encompases the warmth and character of the house when combined with wood floor boards.
ReplyDeleteDo not make a mistake and spend your money at Maison Corbeil!
ReplyDeleteHi all,
I would like to share my horrible experience dealing with Maison Corbeil.
They do have some stylish furniture which is well priced but the customer service and management is plain unprofessional.
I had ordered a sofa (pre-paid for it) at the end of November last year.
I was told it will be delivered by the end of December. It was really hard to get this information as sales person will not return my calls or e-mails and overall shown very low skill set.
Starting from early January this year I tried to reach the sales rep. and/or a manager several times and no one EVER returned my calls.
Receptionists kept telling me that my order is being delayed by 2 weeks each time I call the store. Now they say it will be delivered end of February! And they are still not sure ....
And that’s for a piece I purchased in November!
I am definitely not buying anything in this store and tell all my friends to stay away.